Privacy Policy
Last Updated: November 2026
Thanet Locksmiths Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and look after your personal data when you visit our website (
https://thanetlocksmiths.co.uk) or contact us for locksmith services.1. Who We Are (Data Controller)
- Business Name: Thanet Locksmiths Ltd (Company Number: 17062780, Registered in England and Wales)
- Trading Address: Argyle Centre, Suite E1, York Street, Ramsgate, Kent, CT11 9DS
- Contact Email: enquiries@thanetlocksmiths.co.uk
- Telephone: 07971 849358 / 01843 278928
2. What Information We Collect
When you contact us by phone, email, text, or WhatsApp—or use our website—we may collect the following information:
- Contact & Identity Details: Your name, phone number, email address, and property or business address where locksmith work or an estimate is required.
- Job & Security Details: Photos or descriptions of your locks or doors sent via WhatsApp or email to provide an accurate quote, along with records of the work carried out and warranties issued.
- Payment & Billing Information: Invoice details and transaction confirmations (card payments are processed securely on-site via SumUp; we do not store your full card details).
- Technical Website Data: Basic anonymised analytics and security logs (such as IP address, browser type, and pages visited) collected automatically to keep our website secure and running smoothly.
3. How and Why We Use Your Information
We only use your personal data when the law allows us to, specifically:
- To Fulfil Your Request or Contract: Providing fixed quotes, dispatching a locksmith to your property, completing repairs or installations, and issuing receipts or 12-month workmanship guarantees.
- Legal & Insurance Obligations: Maintaining accurate financial, tax, and public liability insurance records, as well as verifying property occupancy or authorisation where required for security work.
- Website Security & Performance: Using essential cookies and analytics to monitor site traffic and prevent spam or malicious activity.
4. Who We Share Your Data With
We never sell, rent, or trade your personal information to marketing companies. We only share your details when strictly necessary with trusted service providers (such as our accounting software, payment processor SumUp, or website hosting provider) or if required by law or law enforcement.
5. Cookies & Embedded Content
Our website uses essential cookies to ensure the site functions properly and basic analytics cookies (such as Google Site Kit) to understand how visitors find and use our pages. You can control or disable cookies at any time through your web browser settings.
6. How Long We Keep Your Information
We keep customer job records, invoices, and warranty details only for as long as necessary to fulfil our legal, tax, and accounting obligations (typically 6 years under UK tax law), after which they are securely deleted.
7. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request that we delete your personal data where there is no legal reason for us to keep it.
- Object to or restrict how we process your information.
To exercise any of these rights or ask a question about this policy, please email enquiries@thanetlocksmiths.co.uk or write to us at our Ramsgate office address above. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at
https://ico.org.uk.